Frequently Asked Questions


Does the 20% discount apply to all products? Yes! Absolutely. It will not be added on top of sale products though as those are already discounted.  How do I use this benefit? When you sign up as a member, you will recieve a unique code in email to use on the shop at checkout. Note- this code will change every 3 months with each renewal period. Once you do your free skin care consultation with our concierge esthetician, you can shop your personalized recommendations and products you loved from the discovery box on the shop marketplace page.
Domestic (Contiguous states of US) FREE for $49 and above within US contiguous states Flat $7 shipping fee for less than $49 International International, Hawaii and Alaska will be weight based It takes 4-5 business days for shipping within US It takes 10-14 days for shipping international

First, stop using them immediately and then get in touch with us immediately via support@theskinconsult.com. Some irritation is completely natural and can occur while your skin acclimates to the powerful active ingredients in products–and it’s also possible that you’ll respond better to a different regimen that’s a better fit for you. So we want to know as soon as possible if you’re having an issue so we can help you determine the best next steps.

Our return policy is within 30 days from date of purchase. To be eligible for a return, we require a receipt or proof of purchase, the returned item must be in its original packaging, unused, and in the same condition that you received it. Purchase of sale, non-regular priced items are final. No returns or exchanges of these items. If your product causes a sensitive reaction, we will evaluate the situation and process the return on a case by case basis. Contact us support@theskinconsult.com so we can help you.
We ship your box within 2 business days from the time we receive your order. You will get an email with your tracking information when we have prepared your box and it is ready to leave our facility. Shipping inside the United States typically takes around 2-5 days. We only ship within the United States and its territories. Some packages can take a bit longer due to variables beyond our control.